P & D Workwear Terms and Conditions

Terms & Conditions

The minimum permitted age to order goods from this Website is 18 years.

Satisfaction Guarantee

For your extra peace of mind all purchases are covered by our 7-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original unopened packaging to us accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund - no hassles, for your total peace of mind.

Payment

All prices are in pound sterling at the current rate. Payment can be made securely using Google Checkout (ALL MAJOR CARDS ACCEPTED), or by PERSONAL CHEQUE on contacting us with your order details.

Availability

We aim to hold all items in stock, however should an item be more popular than we expected, there might be occasional delays when ordering. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost. The majority of our deliveries are made within 3-5 working days of payment authorisation if the products are in stock. We will advise regarding the delivery date for out of stock items. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control i.e. acts of God, rioting, floods, fire etc. as a guide. In the unlikely event that your product appears lost or is damaged in transit please contact us.

Damaged Goods

All your goods should arrive in perfect condition, however, if you do receive goods that appear to be faulty or damaged, please notify the courier on delivery and advise us within 72 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that the goods have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries.

Returns Procedure

Any products returned unopened, unused and undamaged are entitled to a 100% refund of the price of the product if we are informed within 7 days from receipt. You then have a further 7 days to return the product at your own expense. All goods returned must be clearly labelled and have full documentation enclosed including the reason for return. All returnable goods must be reported to P & D Workwear. Goods returned without any notice will not be accepted. Carriage charges are non-refundable unless the goods are faulty.

Specification

Every effort has been made to ensure that the specifications on this Website are correct at the time of going to print however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.

Printing & Pricing Errors

In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.

Security

When you shop with us via our Website, all your financial transactions are entirely secure. Your payment card details are handled by a secure server that encrypts your personal data. The process scrambles all the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via the secure server please check that you have SSL switched on in your browser.

Complaints Procedure

In the event that we fail in meeting our high standards of customer service please contact us (see Contacts page)

Statutory Rights

These terms and conditions do not effect your statutory rights as a customer.

Delivery Costs

Please contact us for free local shop pickup. All orders in S71 are charged at £6.00, mainland national orders are charged at £10.00. Please note we DO NOT deliver to Northern Ireland, Highlands of Scotland, Channel Islands, etc. At This time we deliver only to MAINLAND UK. In the rare event that your order exceeds our couriers limit of 25KG we will contact you to discuss payment options.

Changes to the Website

We reserve the right to make changes to this Website, the disclaimers and the terms and conditions at any time without prior notice.